Terms and Conditions for Workshops and Products Purchased on our Website

Thank you for purchasing a product or workshop from Farfield Mill. If you are not entirely satisfied with your purchase, we are here to help.

Returns and Cancellations

If you wish to cancel a workshop place you must do so in writing. In the event of cancellation, we will refund a percentage of the total workshop price. This amount will depend on the days of notice prior to the workshop date and are as follows:
less than 28 days prior to workshop – No refund
28 days or more – 50% of full cost paid
If you wish to return a product, you have 14 days to return the item from the date you received it.
To be eligible for a return, the item must be unused and in the same condition that you received it. Your item must be in the original packaging, with the receipt or proof of purchase.

Refunds

If you have cancelled a workshop you will received the appropriate refund within a certain number of days depending on your card issuers policies.
If you have returned an item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If you return is approved, we will initiate a refund to you throughout online payment service. You will receive the credit within a certain number of days depending on your card issuers policies.

Shipping of returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Additional Workshop terms and conditions

1. Payment for a workshop is due in full at time of booking.
2. We will confirm our acceptance of your booking in writing on receipt of your payment; it is at the time we send out this confirmation that a contract comes into existence between us.
3. Farfield Mill Limited reserves the right to alter or cancel any workshop. Should an alteration or cancellation become necessary, you will have the choice of accepting the change, taking an alternative workshop (and where this is of a lower price we will refund the difference), or withdrawing from the contract and accepting a refund of all monies paid.
4. If we have to cancel a workshop due to under-booking, which is the situation where the minimum number of bookings required to run a workshop is not met, we will not do so less than three days prior to the workshop. (Please take this into consideration when booking your accommodation.)
5. In the event of unforeseeable circumstances beyond our control, such as fire, flood or adverse weather conditions, we reserve the right to cancel the workshop up to and including the start date.
6. In the event of the specified tutor being unable to attend due to illness or other circumstances beyond our control, another tutor will be provided. If this is not possible, then the workshop will be rescheduled and the provisions of clause 5 will come into effect.
7. We reserve the right to change any of the prices, service or other particulars contained on our website or brochures at any time before we enter into contract with you. If there is any change, we will notify you before we enter into such contract.
8. The types of workshop we offer require flexibility and must allow for alternatives. For this reason, the outline itinerary and workshop description must be taken as an indication of what may actually take place on the workshop, and not as a contractual obligation on the part of the Society.
9. By reserving a place on the workshop with your payment, you are agreeing to accept all the above conditions. The person who makes the booking does so on, behalf of all the individuals included, and all are bound by the booking conditions.